To all you wonderful people out there who live in the Wolverhampton area of the west midlands.
Just recently I purchased £2000-00 worth of living room furniture from COLES OF BILSTON - £300-00 deposit, eight to ten weeks delivery I was told and ok to my surprise, five and a half weeks later it arrives (oh what joy). The delivery men promptly off loaded all the boxes and placed them in my living room. When asked if they were going to unwrap everything they said it was down to me!
So there I was, not preturbed by this, began busily opening boxes.
1st was the coffee table, with the box lid open it felt like Christmas all over again, ripping the bubble wrap off. Initially is was visually stunning but as soon as I placed my hands around the ends of the table and started to lift the legs started to fold inwards (yep you guessed it they had not screwed the legs on properly).
2nd came the video unit, this time the anticipation had lessoned but I still had optimism. Out came the unit and slotted just perfectly into place, then to my dismay found the draw would not close properly and looked lopsided.
3rd was the nest of tables by which time I was slightly irate, again out of the box it came but alas the main table top had not been fitted to the legs properly and they had used wood filler to fill the gaps.
Lastly but by no means least was the side board, surely to god this had to be ok. Yep you guessed it, it was a load of crap.
Now keeping my temper in check I took a trip to the store, they kept me waiting 10 minutes before someone. finally they had the decency to call me through to a little waiting area out of view of potential customers.
I calmly explained the problems I had encountered and was told they would send an service man out to fix any problems, to which I replied basically get stuffed you can replace the lot. They accepted this and said I could hold on to the furniture that had been delivered until the new ones came in.
Now as I had intrest free finance I would not expect to start paying until the correct furniture came but oh no! The manageress is now telling me that unless I return the defective goods I will have to carry on paying and they will offer me no recompence for putting up with this crap. She was very rude and abrupt (Mrs Richards).
Hence I have now cancelled the agreement and asked for the furniture to be collected. Mrs Richards then wanted to collect at her convienience and basically wanted me to have a day off work so she could not give me a time when they could collect.(arrogant bitch)
Itold her to give me a specific time and date but all she could come up with was an am call on a saturday(arrogant bitch)
SO THE MORAL OF THIS COMPLETELY BORING STORY IS COLES OF BILSTON SELL CRAP, SERVICE IS CRAP DO NOT BUY ANYTHING FROM THEM AS THEY ARE CRAP
